Your portal separates three things so the numbers are always honest:
- Prepaid credit — money you've paid ahead, waiting to cover future lessons. This shows as 'paid ahead'.
- Unpaid lessons — lessons you've taken that haven't been paid for yet.
- Amount owed — any back-charge agreed with your instructor (rare).
When you have credit, it's netted off what you owe — so if your credit covers your lessons, you'll see 'paid ahead', never a false 'owing'.
Paid ahead and still see a small 'due'? It usually means you've taken slightly more hours than your credit covers — top up and it clears.