When the office is holding money that's due to you, you raise a claim. It goes to an office approval queue; once approved you get a receipt and the office pays you by hand (the app never moves money).
- 1Open your Claims area in the portal.
- 2Raise a claim for the amount the office holds for you.
- 3The office reviews and approves it in their queue.
- 4You receive a PDF receipt; the office pays you by your usual method.
Cash a pupil pays you at the roadside is recorded as a receipt only — there's no double-pay. Make sure your bank details are set so the office can pay out approved claims.